Jane Felton

Professional Management Consultant and Project Manager delivering online services for large and small clients in: • Project Management • Business Planning • Business Analysis • Management Consultancy • Business Writing & Presentations • Strategic Planning • Change Management • Marketing Strategy • Market Research

lan, direct and lead the development and implementation of high profile business initiatives to satisfy personal insurance business strategies and objectives. Ensure projects are on schedule and within budget. This includes the balancing of time constraints, scope management, risk management and quality adherence Collaborate with key stakeholders to drive projects relating to service delivery, supplier management and achievement of operational excellence.

Oversight of business process design and solutions including business models and platform design for joint venture start up. Development of software application architecture, determined and prioritised business requirements and managed end state design and elaboration of business requirement storycards. Successful Agile project delivery of Rapid Application Development solution including scope management, business acceptance testing and sign off

Member of the QCOSS board and Finance & Audit sub committee. I have particular interests in equality, risk and compliance, board structure and performance, control and accountability mechanisms and strategic IT planning.

Led a team of business subject matter experts in the successful delivery of a new claims management system for Commercial Insurance. Prioritised business requirements and design decisions to maximise business and customer value and ensure on-time delivery and managed business elaboration of requirements through Agile delivery. Successful delivery of business plan including detailed business benefits and ensured ongoing reporting timely and accurate reporting of deliverables.

Successfully identified and implemented a range of technology, business improvement and change management projects within Commercial Insurance. Projects included: Operational Efficiency; Claims Migration, Customer Experience and the Commercial MotorWay.

Led a number of technology, business improvement and change management engagements at Suncorp General Insurance (Personal & Commercial Claims and Business Technology). Managed and delivered projects relating to business process off-shoring, completing business planning, feasibility studies, defining requirements, testing, business process improvement / re-engineering, business analysis, change management, technology implementation, internal and external communications and staff engagement.

Led research and high quality analysis of various agribusiness and food processing industries in the State including identification of opportunities and challenges for the State food industry. Designed and formulated major strategies, projects, action plans, presentations and policies to facilitate competitive advantage, export growth, profitability and other stakeholder objectives in the food industry.