Jessie Barretto

- Responsible for customer relations from initial diagnosis of issue to completion of work with >85% customer service index - Manage auto service centre of 30 mechanical staff resulting in efficient work flow - Progressed from cashier to service advisor to supervisor based on initiative shown with customers and computer ability - Effectively trained 20 new employees on auto service centre and workplace safety

- Competently tested patient eye pressure and focus ability using non-contact tonometer & auto-refractor - Additionally performed digital retinal imaging and optical coherence tomography for further aid in optometric diagnostics - Prepared physician documentation to facilitate prescription readings and optical assessments - Technically adept at repairing glasses (temple, nose pad and lens replacement) - Recommended and helped patient locate suitable frames based on needs

- Performed receptionist duties including patient calls, filing records, booking appointments and managing payments - Coordinated orders with the manufacturing companies to obtain lenses and invoices

Biology & Chemistry