Josh Spencer

Provides support for end users of IT systems and services within the office and in the field utilizing Zendesk. Troubleshoots hardware and network issues related to computing infrastructure. Implemented migration from one server to the other for all employees across all platforms. Manages, monitors, and troubleshoots enterprise applications and services such as email, messaging, telephone. Manages and monitors support and recovery systems such as daily backup, anti-virus, client patch management, etc.

Identified and provided troubleshooting procedures for internal and external customer issues. Managed a project queue of 50-100 in-progress machines daily. Provided both software and hardware support to Microsoft retail customers, including LAN, VMware, network configuration, Exchange, Office. Maintained an elite level of knowledge in all product and service offerings. Created customized solutions for purchasers that meet their needs and exceed their expectations. Conducted peer training sessions.

Provided excellent service to customers for sales, returns, and questions. Acquired product knowledge of T-Mobile's products and services and kept these up to date by attending training classes regularly. Consistently met or exceeded monthly sales goals. Followed-up with customers to ensure complete satisfaction. Trained colleagues on product knowledge, registers, and operations. Completed daily administrative paperwork. Coordinated lunch and break schedules to ensure proper floor coverage at all times.