Julia Graham

• Worked closely with other French and German team members in translating the email template database in order to ensure timely launch of the European project. • Liaised with courier companies and various Arcadia departments to effectively resolve complaints received from customers in Germany concerning their online purchases by providing correspondence in German within the timescale of strict hourly targets.

Using problem solving skills in a high-pressure environment to coordinate and prioritise the repair and where necessary repatriation of broken-down vehicles abroad: • Translating and transcribing mechanic reports, invoices and bills • Checking the terms of the insurance policy to determine services due • Liaising with service providers in French and German to arrange repairs, alternative transport and accommodation

Adopting a flexible & team-orientated approach to working: • Translation as well as transcription of surveys from German and French to English for well-known brands in the technical and insurance sector to meet tight deadlines • Exceeding daily targets for completion of industry-specific multilingual surveys with a persuasive yet friendly approach contacting homeowners and businesses

• Providing prompt and reliable translations of business correspondence to the reservations department in the working environment of my source language. • Liaison interpreting between German colleagues and English speaking customers

• Participated in invoice, delivery and stock control management • Administered room bookings, billings, check-in/-out • Liaised with other hotels in French within the Accor Group to manage capacity during peak times (festivals etc.)

• German and French to English technical, medical and legal translation • Issues in translation: theoretical & practical approach • Focus on research and terminology management • Romanian to English sight translation to improve working speed

• European law • Technical translation • Note taking for interpreters • Introduction to consecutive interpreting • French language & linguistics

• German, French and Dutch to English translation and vice versa • Liaison interpreting in the business environment • Setting the languages in their cultural context (law, politics, linguistics, history, literature)