Karine Margaryan

Angestellt, Product Marketing Manager, OpsGenie

Yerevan, Armenien

Fähigkeiten und Kenntnisse

Customer service
customer service consulting
contact center establishment
IVR design
Standard answer implementations
KPI metrics
Planning and scheduling
translating
E-mail writing skills
Human Resource Management
Talent Acquisition

Werdegang

Berufserfahrung von Karine Margaryan

  • Bis heute 7 Jahre und 7 Monate, seit Okt. 2016

    Product Marketing Manager

    OpsGenie

  • 2 Jahre und 7 Monate, Apr. 2014 - Okt. 2016

    Product Marketing Specialist

    Monitis

  • 6 Monate, Nov. 2013 - Apr. 2014

    Talent Acquisition and Development Manager

    Netsoft USA

  • 3 Jahre und 1 Monat, Okt. 2010 - Okt. 2013

    Communication Service Center Manager and Analyst

    be2, Insparx

  • 10 Monate, Jan. 2010 - Okt. 2010

    Reporting and Analyzing Coordinator

    Orange Armenia (France Telecom)

  • 7 Monate, Juli 2009 - Jan. 2010

    Contact Center Coordinator

    Orange Armenia (France telecom)

  • 7 Monate, Okt. 2008 - Apr. 2009

    Service Delivery Coordinator

    Lycos CJSC

    Coordination and control of all daily tasks of Front Desk team, including general people management. Definition, description, implementation, management, monitoring and control of Front Desk procedures and policies. Coordination, monitoring and control of incident broadcasting to all Lycos internal and external stakeholders in the Service Delivery context Coordination, monitoring and control of information flow between Front Desk and Service Support teams Coordination, monitoring and control

  • 2 Jahre und 6 Monate, Mai 2006 - Okt. 2008

    Service Desk Operator/ Quality Check administrator

    Lycos-Armenia

Ausbildung von Karine Margaryan

  • Universita Statale di Yerevan

Sprachen

  • Italienisch

    Fließend

  • Englisch

    Fließend

  • Russisch

    Muttersprache

  • Französisch

    Grundlagen

  • Deutsch

    Grundlagen

  • Armeno prima lingua

    -

Interessen

arte
cultura
etnologia
alta tecnologia
servizio clienti
turismo

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