Kornelia Mihaylova

Governing and running different projects on account and P&L optimization, efficiency improvements, key metric data design & reporting, support to Executive Mgmt, on developing business strategies, Smartsheet License Mgmt.

Designed, implemented and governed new processes for a team of 150+ people to improve efficiency and streamline operations. KPI data mgmt. & reporting. General administrative tasks & Team Event Mgmt.

Team Supervisor and later People Manager. Leading teams of Service Delivery Managers in Managed Print Services (MPS) for Germany, Austria and Switzerland (DACH), Central Europe, Nordics. Overseeing daily operations, hiring and training employees, people development, managing staff & admin tasks, supporting Team & Executive Mgmt.to meet business targets. Setting up Remote SDM hub in Tunis from scratch. New People Managers development.

Upgrading the role to managing big and complex MPS accounts. Service Delivery, Account P&L mgmt, Invoicing, Escalation & Complaint mgmt. Customer retention. Mentoring & Subject Matter Expert. In addition, taking over Supervisor responsibilities.

Managing customers in Germany, Austria and Switzerland and their HP contracts (mainly through partner) and ensuring best-in-class customer service & fulfillment of contract terms.

Supporting international students during their university education/internships at Bulgarian academical institutions- applying, onboarding, mediating with state and/or university authorities, translation of documents/diplomas, financial support. Organized cultural events.

A company producing HW & SW for data collection, analysis & transfer. Responsible for pre-sales telemarketing and customer acquisition. Data qualifying. Customer retention and satisfaction mgmt. After-sales services.

Assistance in legislative data research for the tax office for taxation purposes, external audit and court appearance.

Majors : Betriebswirtschaftliche Steuerlehre, Finanz- und Bankwirtschaft, Ökonomie des Gesundheitswesens