Kürşat Kaya

Lead commercial service activities across Central and Eastern Europe • Driving regional commercial service activities with focus on business growth, customer value, and profitable execution • Developing technical and commercial solutions tailored to customer requirements • Supporting long-term service agreement proposals and structured customer negotiations • Reviewing cost analyses, budgets, and commercial scenarios to improve decision-making and margin discipline

Served as senior customer relationship lead for key accounts in a complex operational and technical environment. Key responsibilities include: • Acting as the primary point of contact for selected strategic customer relationships • Managing escalations, technical issues, and contractual disputes • Protecting customer satisfaction, operational continuity, and long-term account value • Partnering with internal stakeholders to resolve complex business-critical challenges

Led a customer service organization with 48 direct reports, with accountability for service delivery, people leadership, financial discipline, and EHS compliance. Key responsibilities include: • Leading and developing a large service organization in a demanding field environment • Managing P&L-related responsibilities and supporting cost improvement initiatives • Implementing a new service structure to improve responsiveness, execution quality, and organizational effectiveness

Led regional service operations within GE HealthCare across Germany, Austria, and Switzerland. Key responsibilities include: • Leading a regional service organization with 15 direct reports • Defining and implementing the regional service blueprint • Supporting revenue growth and new product introduction • Managing operating plan performance, receivables, and past dues • Aligning manpower planning and resource deployment with customer and business needs

Led the X-Ray service organization with responsibility for team performance, service quality, and operational execution Key responsibilities include: • Managing a team of 17 direct reports • Supporting operating plan achievement, receivables, and past dues performance • Overseeing preventive maintenance execution and overtime management • Improving process discipline and workforce utilization • Coaching employees and strengthening team capability and execution performance

Led the DACH service organization with responsibility for customer support, service delivery, and business performance. Key responsibilities include: • Managing approximately USD 8M annual revenue • Leading a team of up to 50 employees • Overseeing service delivery for key accounts including Roche, Siemens, Abbott, Biomed, and VWR • Managing operational planning, workforce deployment, and service execution • Supporting customer retention and long-term service quality through reliable performance

Supported European implementation initiatives with focus on lean methods, process alignment, and controlling-related activities. Key responsibilities include: • Supporting cross-regional implementation projects • Driving process discipline and transparency • Contributing to continuous improvement initiatives

Delivered maintenance, troubleshooting, and customer-facing technical service support for complex systems Key responsibilities include: • Performing maintenance and technical service interventions • Troubleshooting complex equipment issues • Building strong technical and customer-facing problem-solving capabilities