L. Stefania Zamora Sepulveda

Customer Service Executive (Spanish/ English) January 2015- currently. Assist customers. Property partners to manage reservations and communicate with guests. Traveling guests to manage reservation and providing help and solutions for possible problems they may encounter. Work in a very international environment which embraces diversity and respect. Activelly

Shell Corporate Offices Mexico City In charge of the reception, direct phone calls, receive visitors. Organization of travel transportation from internal partners. Manage conference and meeting rooms and schedules. Support in activities related to the building maintenance like control of weekly carpet cleaning. Support in side activities from human resources in activities organization like sports events.

Regular reception responsibilities plus being in charge of VIP guests divided in 3 different areas a) executive floor b) business Center c) VIP front desk. Programing welcome amenities for guests and special requests. Organizing executive cocktails and local visits as a “long stay” program as well as guest with kids and pets, organizing special activities.

Pre opening team, performing now as a Front Desk Agent and doing cross training at ”Service Express” having phones, reservations and monitor complaints and guest satisfaction among other duties.

Responsible of checking in and out guests and guide them through their stay, verify rates and folios are correct, reservations. Running the night audit and assisting guests and phone calls over night, go above and beyond guests expectations.

Responsible of checking rates and bills for the departing and arriving guests as well as outside restaurant and SPA guests. Send important information guests, in charge of the cash box, checking in guests and taking them to their rooms after having a tour at the hotel facilities; taking room and restaurant reservations, regular Front desk duties while interacting with people in a kindly way and solving problems I can cover night audit shift.

Between 2006 and 2008 during school year, I finished 8 practical weeks in different hotel areas. Hotel front desk, housekeeping, spa reception and restaurant as commie, chef de rang and breakfast buffet responsible.

Restaurant internship in breakfast buffet and gastronomic restaurant as commie and Chef de rang during 4 months and one month in front desk and room division.