Larissa Marcatto

BUS 381

- Worked with the Campus Team to execute the best learner experience for BrainStation learners and part-time instructors - Primary point of contact for student inquiries - Grew our Instructor roster by 70% in 6 months, ensuring our courses were taught by top-notch industry leaders working at prestigious tech companies - Identified opportunities to improve the student experience and course delivery process with a continuous improvement mindset - Tracked and reported student data and feedback to measure stude

- Provide front line customer service and information to students, staff, faculty and the general public regarding admissions, registration, student loans, and awards processes, University programs, services, procedures and policies. Redirect inquiries and refers people to other campus services as necessary. - Assist applicants in completing the application process by checking for completeness of file, determining what documents are still required, and writing ap

- Organized and implemented plans to ensure budget management and successful delivery of Student Life Hub events - Analyzed students needs, and created programs to help them succeed in and outside the classroom - Created volunteering opportunities, such as the Student Life Ambassador program, where I supported student involvement and leadership, as well as student-initiated groups, in event planning and implementation, and social media content creation. - Created connections with different departments to im

- Developed and implemented regular needs-based programming and events. - Assisted with the planning and implementation of large, residence-wide events and initiatives. - Convened monthly floor meetings with students in my assigned community and regularly initiated face-to-face check-ins with students in my floor to develop rapport and promote individual growth and development. - Conducted regular building rounds while on-call and responded to the Residence Advisors on-call phone line during on-call hours,