Leonardo Balest

As a student, I worked a temporary role as a Junior Advisor Client Service. I managed multilingual phone inquiries (DE/IT/EN/ES), provided information, triaged calls, and offered transaction advice. I was recognized for independence, reliability, and strong language proficiency. Quickly adapted and contributed positively to the team.

In this temporary contract role, I provided dedicated, multi-lingual client support, addressing inquiries efficiently and professionally across various languages. My work emphasized efficiency, precision, and adherence to high-quality standards, contributing to project success. This experience allowed me to balance my studies while gaining valuable skills in client support across diverse linguistic contexts.

During my tenure, I ensured order, cleanliness, and product availability, actively participated in inventory audits, and confidently managed cash handling. In the absence of the store manager, I effectively assumed leadership responsibilities. Valued for reliability, responsibility, and efficiency, I consistently delivered quality results in all situations. My initiative, industry knowledge, and customer-focused approach contributed to team cohesion.

During my apprenticeship, I managed sales of mobile phones, accessories, and services, handled branch orders, ensured store upkeep, and took part in inventory and cash management. My adaptability, reliability, and exceptional customer service, alongside my negotiation and consulting skills, were highly valued, contributing significantly to team cohesion and customer satisfaction.