Lilla Laura Varga-Bódi

Projects: • Supporting and leading on IFM projects • Ensuring all documentation is completed Mobilisations: • Support and/or lead on all FAMIS 360 and Helpdesk mobilisations (updating of Mobilisation Plans, updating the Mobilisation Tracker, attending and chairing the C&W and Client mobilisation meetings, liaising with the IT Team) • Ensuring that FAMIS360 is correctly configured • Managing handover to BAU team Others: • Managing the team's Sharpoint portal • FAMIS 360 System Administrator

Projects: • Supporting and leading on IFM projects • Ensuring all documentation is completed Mobilisations: • Support and/or lead on all FAMIS 360 and Helpdesk mobilisations (updating of Mobilisation Plans, updating the Mobilisation Tracker, attending and chairing the C&W and Client mobilisation meetings, liaising with the IT Team) • Ensuring that FAMIS360 is correctly configured • Managing handover to BAU team Others: • Managing the team's Sharpoint portal • FAMIS 360 System Administrator

- Answering emails (in Outlook) and phone calls (in 8x8) - Providing first line troubleshooting service to help resolve customer requests - Logging and tracking Reactive and Planned Maintenance Work Orders in 360Facilty - Dispatching Work Orders and managing workflow through to request completion - Raising Purchase Orders in Yardi - Chasing suppliers and obtaining quotes - Issuing Excel reports - Taking part in various projects (Process Mapping, Mobilisations, Sharepoint, creating manuals)

- Reading and responding to guests’ messages - Managing reservations in Booking.com and Airbnb - Issuing invoices in Billingo - Submitting tax return monthly and annually (in ÁNYK and on paper) - Communicating with guests via email and phone (in English and French) - Problem-solving - Cleaning the apartment - Welcoming guests to the apartment - Having guests fill out the guest book

- Taking part in everyday administrative activities (administering reservations, responding to e-mails, making the timetable of the cleaning staff, ordering transfers, etc.) - Communicating with guests - Solving ad-hoc problems (e.g., There is no electricity/wi-fi in the apartment) - Using Google software (Google Drive, Calendar, Documents, Sheets, etc.) - Making phone calls with guests, mechanics, service providers, etc. - Managing reservations in Booking.com and Airbnb