Lukáš Elliot Mathers

Bis 2022, IT Application Supporter, ČSOB
Zurich, Switzerland

Fähigkeiten und Kenntnisse

IT Support
ServiceNow
SQL
T-SQL
MSSQL
Jira
Microsoft Office 365
Nonviolent Communication
Interpersonal skills
Communication
Personal Development
can do mentality
go the extra mile
Informatik
Informationstechnologie

Werdegang

Berufserfahrung von Lukáš Elliot Mathers

  • 1 year, Sep 2021 - Aug 2022

    IT Application Supporter

    ČSOB

    - L3 support - SPOC for stakeholders - ServiceNow and JIRA - maintenance and ownership of 5 banking application - leading and organizing problem resolving - analyzing problem root cause - SQL scripts, log investigation, data gathering - delegating complex issues to specialized teams - collaborating with developers and SW vendors on issue resolution - ensuring service delivery meets the defined service level agreements (SLAs) - application release change planning - app testing - trainee mentoring

  • 2 years and 5 months, Apr 2019 - Aug 2021

    Data Analyst

    PPROI Services s.r.o.

    - SPOC - issue resolution - built a new website - optimized webpage and social media to increase web traffic - recreated the corporate graphics - contributed to a PPROI's educational video series by video editing - administrated Office 365, domain and email services, windows servers, VPN - assisted with database development and optimization - assisted with frontend web-app development - executed informal testing of the front-end app

  • 3 years and 9 months, Dec 2017 - Aug 2021

    E-Commerce Manager

    NeklanSport

    - built a whole new e-commerce store (Shoptet) - managed products and customer communication in the e-store - took care of the digital marketing - campaigns and targeting - search engine optimization (SEO) - search engine marketing (SEM) - social media marketing - cost per click ads (CPC) - created all company’s graphics (Photoshop, Illustrator, Canva) - managed the store’s HW equipment and the accounting software

Sprachen

  • German

    A1-A2 (Grundkenntnisse)

  • English

    C1 (Fließend)

  • Czech

    C2 (Verhandlungssicher / Muttersprachlich)

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