Lukáš Elliot Mathers

- L3 support - SPOC for stakeholders - ServiceNow and JIRA - maintenance and ownership of 5 banking application - leading and organizing problem resolving - analyzing problem root cause - SQL scripts, log investigation, data gathering - delegating complex issues to specialized teams - collaborating with developers and SW vendors on issue resolution - ensuring service delivery meets the defined service level agreements (SLAs) - application release change planning - app testing - trainee mentoring

- SPOC - issue resolution - built a new website - optimized webpage and social media to increase web traffic - recreated the corporate graphics - contributed to a PPROI's educational video series by video editing - administrated Office 365, domain and email services, windows servers, VPN - assisted with database development and optimization - assisted with frontend web-app development - executed informal testing of the front-end app

- built a whole new e-commerce store (Shoptet) - managed products and customer communication in the e-store - took care of the digital marketing - campaigns and targeting - search engine optimization (SEO) - search engine marketing (SEM) - social media marketing - cost per click ads (CPC) - created all company’s graphics (Photoshop, Illustrator, Canva) - managed the store’s HW equipment and the accounting software