Lynn Wilson

Internal consultant to Management. Transformed HR from administrative role to strategic partner, working with senior management to implement performance initiatives. Conducted extensive analysis of HR operations and developed plans to update all policies, procedures and services. Directed daily human resource functions for two locations, including supervision of HR staff.

Supervised all accounting and human resource functions. Managed operations in the absence of the General Manager. Managed accounting staff. Implemented new accounting processes to efficiently handle company growth and migrate to corporate enterprise system. Resolved employee relations issues, resulting in the retention of 60% of the employees within a service unit. Reengineered HR policies and procedures to increase departmental efficiencies and promote employee satisfaction.

Responsible for daily accounting and human resource functions for five locations. Focused on improving improving communication between the branch offices. Introduced software products into operations to increase productivity and enhance time management skills. Researched and resolved long-outstanding accounting discrepancies. Developed and implemented processes to reduce occurrence of future discrepancies.

Reviewed business processes in independent insurance agencies. Proposed options for aligning organizational functions to meet short-term goals. Provided in-house training on agency management software.