Mahesh Kurupath

Managing significant Change Programme for a large financial services client. Role as a Programme Manager in planning, executing and delivering Transformation and digitalisation projects for the customer and improvising the service delivery for their shared service. Utilising the Project Management and Lean Six Sigma experience on multiple key change management workstreams.

Managing end-to-end UK payroll operations for Small Medium Business (SMB) customers of Moorepay UK Limited. Work closely with the UK SMB leadership team, delivery centers and technical operations team to improve the quality and scale of the India operations. Work across both the onshore & offshore teams to identify issues and improvements to services. Develop processes, training and ways of working that foster a stronger “One Team” approach to servicing the UK SMB customers.

Managing end-to-end UK payroll operations, quality enhancements and business development. Responsible for the entire UK payroll SME offshore division and some of the LME clients catering towards end to end UK payroll operations. Manager large teams of around 250 employees Maintain Client Relationships and Handle escalation and expectations. Identifying and Implementing Talent Engagement Activities Customer satisfaction (C-SAT)

Managing end-to-end UK payroll operations, quality enhancements and business development Manage Payroll operations for customers based out of UK and Ireland mainly into the SME division Ensuring All Process SLAs Are Met, maintain proper payroll schedules in place to manage the timeliness delivery of the payroll outputs Analyzing & forecasting business trends Handling Client Calls Daily / weekly or as needed Ensure that the Process Instructions are properly documented & regularly updated

Supervising and managing a team of 30 specialists, ensuring optimum performance in delivering medical coding and indexing process Driving and motivating the agents to achieve the required parameters and help the agents meet the client requirements set before them. Monitoring the agents during coding and indexing and guiding them in the right manner to achieve the required client parameters. Responsible for resource planning, scheduling and staffing.

Collect, analyze, evaluate and report data in order to increase sales productivity Collect Sales records and trends and evaluate performance measured against sales quotes Analyze sales and performance records, interpret results of overall sales and recomment promotion Assist management in developing and reviewing the sales budget and rolling sales forecast for each period

Operations Management Human Resources

Software, Hardware, Network solutions, Internet