Manav Gowda

Rolling out end-to-end ITIL Service Management best practice policies, processes, and procedures to enhance the control and maturity of IT Service Delivery Managening the Service Introduction, Design & Transition processes, and the overall governance Analyzing & reviewing defined SLA’s and OLA’s Change/Incident/Problem Management Configuration/Availablity/Capacity management Process management ITIL service management vendor Management Stakeholder manaement

Project Initiation. Project Planning. Project Execution. Project Monitoring and Control. Project Closure. Agile Principles Scrum Master Resource management Cost management Risk management Change/Incident/Problem Management Configuration/Availablity/Capacity management Process management ITIL service management vendor Management Stakeholder manaement

Regional Service manager handling Benelux and Nordic region customer on the below ITSM process and framework IT service design IT service operations Process improvements Configuration management SLA management Incident Management Change Management Problem Management Client engagement continuous service improvement ITSM management

Managing overall contract governance to ensure effective contract delivery including optimization of financial performance Analyzing, reviewing actual service performance against SLAs and OLAs End to End accountability of all ITSM operational & support processes Driving operational governance for technical specialism Drive continuous improvement on the quality of services delivered Oversee asset management & procurement as per refresh cycle

Computers