Marc Neuenschwander
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Marc Neuenschwander
- 10 months, Dec 2014 - Sep 2015
National Sales Manager Wholesalers & HORECA
Provins Valais
I'm in Charge of the Sales departement Wholesale & HORECA (HOtel, REstaurant & CAtering). Defining the sales strategy with the Board of Directors and insure the realization of the yearly sales results regarding turnover, margin & trade balance reporting to the CEO.
- 8 years and 4 months, Mar 2006 - Jun 2014
Head of Contact Center Residential - Sion
Swisscom Suisse SA
Contact Center with 150 Customer Consultants delivering TIME services through real time (phone) as well as non real time (emails, letter, fax) channels.
- 6 years and 3 months, Mar 2004 - May 2010
VIP & Partnering Programs
Patrouille des Glaciers
Développement et organisation de programmes d'accompagnement pour VIP dans le cadre de l'évènement Patrouille des Glaciers.
- 2 years and 11 months, Mar 2003 - Jan 2006
Head of Business Customer Support Desk
Swisscom Solutions AG
Technical Customer Helpdesk for Business Customers. Telemaintenance, Customer Network Survey, Dispatching, Billing. 40 collaborators, Technicians, Call Center Agents, Dispatchers.
- 3 years and 9 months, Jun 1999 - Feb 2003
Head of Training & Support
Swisscom Systems AG
Training & Support Center for Technical Specialists of Swisscom who were in charge of maintaining and troubleshooting Business Customer's TCom Networks. Design of Business Communication Solutions 45 Engineers & Solutions Designers
- 2 years and 6 months, Jan 1997 - Jun 1999
Development & Support Engineer
Swisscom AG
Development of Test Solutions for the Swisscom Repair Center. Integration of existing Solutions and/or implementation of new features.
Ausbildung von Marc Neuenschwander
- 2 years and 7 months, Sep 2000 - Mar 2003
Marketing & Communication
IIMT - Uni Fribourg
- 4 years and 2 months, Nov 1992 - Dec 1996
Energie et Electronique Industrielle
Ecole d'Ingénieurs du Valais
Sprachen
German
C1 (Fließend)
English
B1-B2 (Gute Kenntnisse)
French
C2 (Verhandlungssicher / Muttersprachlich)
Italian
C2 (Verhandlungssicher / Muttersprachlich)
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