Markus Sageder

As part of the Digital Sales Organization, we are dedicated to optimizing and providing the best customer experience from acquisition to discovery, evaluation, and purchase of Autodesk Software. Working with +50 Global Digital Direct Sellers and sales managers across APJ (Singapore, Bangalore), EMEA (Barcelona, Dublin), and AMER (Denver, San Jose) to drive digital direct ACV, enhance sales capabilities (sales automation), and improve quality and performance analytics (digital sales propensity lead models)

As the leader of Autodesk's new Inside Sales and Business Development HUB for LATAM in the MFG and AECO space, I am overseeing together with the local leadership the establishment and scaling our Hub from 1 to currently 75 employees operating in the AMER region.

As the Site Leader and legal representative for the Costa Rica Hub, I am responsible for ensuring compliance with local regulations, managing relationships with stakeholders, and driving successful outcomes for both the organization and the team.

We were able to transform the lowest performing Inside Sales Teams into the best performing team, breaking records quarter after quarter (from 300 k ACV to +1 MIO ACV/Q). Besides that we launched the initiative "Girls in Tech" which took place at the Autodesk facilities where we empowered young girls (age 8-12) to go into engeneering/programming.

Helping people to imagine, design, and create a better world. We help our customers by providing the future of making things and combining technology solutions with a consultative approach to improve efficiency and create new business opportunities.

At CA responsible for Infrastructure Management Software such as Application Performance Monitoring, Unified Infrastructure Monitoring (Server, Application, E2E Response Time, Network,..), Datacenter/Capacity Planning and Servicedesk in DACH area. Due to the company's restructuring I was handed the opportunity to act as interim Inside Sales Team Lead representing the Barcelona Hub reporting to the new Inside Sales Director in Prague.

Renewal & Account Manager EMEA, APAC & South America Process execution, change management, customer service, relationship building and attention to detail. Able to interact with all levels within an organization and managing multiple priorities in a fast-paces and demanding environment in four languages on business level. - Protect and grow maintenance revenue stream in EMEA/APAC/LATAM - Resolve account problems/ customer concerns or proposals - Create cross-sell opportunities

Business development ERP DACH area, creating cold calling campaigns, nurture installed base, pipeline contribution, qualify sales leads and assist them through all marketing stages. Verticals: Production based Industry with +5 Mio. € Revenue in Germany, Austria and Switzerland FY12: Quota achievement >130% p. a. FY13: End of business relationship Nov. 2012 with proportional Quota achievement >140 % Awards: Major active pipeline contributor EMEA in quarter 3/FY12

Customer Service Teamleader for Logitech Harmony and Peripheral Team DACH Implementation of new Customer Satisfaction System required by Logitech (Average NPS of +65% per year), Creating CAPs and training plans, quality control, shadowing Team size to manage: +20 headcount Courses: Six Sigma, 40 h Teletech Leadership Training

Migration of T-Systems Project "Vorwerk" from Switzerland to Spain. Starting from Key Process evaluation to hands on desk practice, filing and tracking of technical documentation of migration, team assignment and managing during our 5 weeks training period in Switzerland. Set up and Implementation of processes, knowledge, software and continuous team training in Barcelona. Team size: +10 headcount Software: Remedy, AS400, SAP, Active directory, network troubleshooting

Working in different Projects within Sellbytel: Epson: Mentor B2C Teamsize to support +15 headcount Resolve technical issues of Tier1, Training and Quality shadowing, After-sales department Renault: Technical Helpdesk Agent B2B Resolve technical issues for Renault Spain and India. Johnson Controls International: Technical Helpdesk Agent B2B Resolve technical issues for JCI employees. Lotus notes, active directory and network troubleshooting.

For Non Profit Organisations and NGOs Door to Door sales "Rookie of the summer 2007" due outstanding achievement in Direct Sales

One year of social work in Institut Hartheim with handicapped people. Main areas: preparing machinery to make their work easier, reparation of plant and equipment, point of reference for the people joining our workshops