Melani Hanik

Perform quality checks of a customer service interaction with both guests and accommodation partners. Identifying areas of success and development (on an individual as well as on the team level) and delivering constructive feedback in a BIO way. Engaging in oral and written communication with all target groups.

Delivering high level of customer service, manage relationships and providing account management support to accommodation partners

Communication with costumer and supplier, receiving costumers orders, preparing delivery notes, transport organization of product delivery, communication with wholesale, billing, collecting and preparing documents for accounting, preparing monthly financial statements, other administrative tasks

Preparing asset, liability and capital accounts entries by compiling and analyzing account information, document financial transactions by entering accounting information, preparing reports

Offering accommodation and selling additional tourist agency services (excursions, tickets for attractions etc.) Daily communication with tourists, providing guidance and useful information about the location. Money exchange office duties and tasks.

Collecting and preparing documents for entry,

Trade