Merlin Carter

I work with a team of writers who support technical communicators throughout the company. My team helps people from all backgrounds to create effective content, whether they be developers, product managers, or QA engineers. We review conceptual content, API reference material, and code comments for over one hundred products. Most of the content that I edit is intended for the developer community, so I've acquired a thorough understanding of developer audiences.

* Worked with the product to synthesize technical specifications into engaging and user-friendly content. * Migrated the publishing infrastructure from Author-it to the DITA Open Toolkit. * Worked with DevOps to integrate publishing automation into our continuous integration systems. * Worked with the marketing team to review product marketing content * Used Google Analytics to assess the effectiveness of different types of content. * Developed guidelines terminology, style, and tone of voice.

Analyzed requirements and developed specifications for new product features. Assessed product design and usability. Researched competitor products and academic papers on comparable systems. Helped to forecast and manage development schedules.

Provided technical support for enterprise content quality software. Build out the support knowledge base and systems to serve help content more effectively.

Worked with the development team to build internal systems that enabled the sales team to better forecast and manage advertising revenue. Collected requirements from key stakeholders and wrote detailed specifications. Worked with external partners to assess and develop bespoke software for serving text-based advertising.

Responsible for trafficking online advertising in the DoubleClick for Publishers platform.

New Zealand category expert for the Ask Jeeves International editorial team. Researched and entered online content for the New Zealand search directory. Used proprietary concept matching software to match search results to user queries.

Bildhauerei, performance

Multimedia creation and online publishing.