Michaela Markou

In charge of setting up the headquarters in Amsterdam as part of the launch team. o Ran, recruited, trained and coached the Support Service department (B2C & B2B) o Worked closely together with uSario’s independent sales forces to coach and advice on all ethical rules, policies, business rules, services and products.

o Managed the multicultural and multilingual Field Support Services, Compliance as well as Rep Contact Centre with the help of 2 Supervisors. Team consisted of a mix of specialists, account managers, coaches and team leaders covering 15 EU countries with a max. 50 team members.

Managing the multicultural and multilingual Field Support Services and Compliance teams with the help of 2 team leaders. Up to 30 pax covering 15 EU markets.

Supervised the Compliance team Key Account Manager of German speaking leadership Partnered successfully with departments such as Legal, Marketing, Finance etc. Performed distance management with Compliance team in Poland and Sweden. Lead and facilitated project meetings with product development, Researched escalations and followed up on them involving the Vice President Rep Operations and other Senior Management when needed

I oversaw, regulate and enforce ACN Policies and Procedures and analyze research and resolve distributorship issues while protecting and safeguarding ACN business relationships, while interacting with all levels throughout the internal organization, with Representatives and Customers. Supervisory responsibilities for two levels of Compliance Specialists including distance management with Specialists in Poland and Sweden. Reporting to Director Compliance.

I was leading the Reservations and Front Office department, worked in synergy with the Hotel Chain Head Office in Greece and all Front Office and General Managers of all member hotels of the chain, Assisted General Manager in day to day tasks and performed Duty Manager shifts