Miguel Ángel Verdejo Alfonso

•Partnering with Marketers on the setup, design and delivery of marketing campaigns while also supporting initiatives enabling Campaign Consultants to more effectively manage business partner and market relationships. •Collaborate with local marketing teams to optimize individual campaigns, providing analytical support to campaign managers. •Deliver a seamless experience to marketers for targeting and list generation processes, simplifying and streamlining processes.

Click to edit position description•Leading and executing the call monitoring program (Business Self Testing) for the telesales and account development teams •Data analysis and evaluation of Account Management and Sales Teams performance to track Small Business Services key metrics and generate insight for further business opportunities and process optimization including lead generation reporting. •Local administrator for Salesforce.com and represent the UK in discussions with the international team.

• Inbound/outbound calls contacting customers and financial institutions • Processing card applications according to fraud, compliance and risk policies • Ownership of the E2E process of Spanish applications to make sure no customers impacted • Supporting other EMEA markets such Italy, Germany, etc (Ownership of the Dutch AML e.g.) • Consistent well presented feedback to the acquisition channel owners on capture quality Issues explaining the impact to the customer and suggesting solutions

• Daily, weekly and monthly reporting using data according to segment, agency, and campaign • Constant communication with three external agencies to follow-up results • Closing and monthly turnover of the three external agencies • Sales forecasting • Analysis of campaigns and promotions

• Issue of insurance policies and portfolio analysis • Disaster and expert reports processing • Direct billing and settlement processing • Customer Service