Mikaela Johansson

Internal and external customer service at the Customer Happiness team

Established 1980, agency represented well known fashion brands during different time periods. For men;Schiesser,Schiesser Revival,MarcO'Polo Body&Beach incl. socks. Ladies; Chantelle, Passionata, Schiesser, MarcO'Polo Body&Beach incl. socks, Wiki&Lady Avenue. For kids/teens Schiesser. Responsibility for sales mainly in Finland, for some brand's also Russia, Estonia&Latvia. When my mother Helena Hagman died 08/13, I took over the agency. 12/21 it was time to wrap it all up&look into new opportunities.

Customer service center at Stockmann established a new trial, with a team of sales specialists from different department stores in Finland. To give extra input in the work in customer services and bring new knowledge. Job hours in the "pool" approx 2h/week.

Sales at department storeand focus on women's and men's fashion.

Customer service and sales mainly phone and incomming calls. Insurance products; home, life, car, boat, personal.

Establishing a customer service unit for a new banking service and creating work processes. Working with private investors and corporate investors in Kaupthing Edge customer support team.