Mitchell Chorn

Digital Outsourcing Services gave me varied accounting skills and allowed me to manage individual customer accounts and profiles. I achieved customer relationship building, processing pertinent information into relevant databases as well as revising income and expenditure for every contact made with a customer. While ongoing with my role, I was responsible with knowing the Australian market and our market share of the company.

As an IT consultant I was professionally trained to have, very good knowledge of Microsoft Office 365, windows operating system and attention to detail. I would be advised by clients of issues they have been arisen and advise them how to use information technology in order to meet their business objectives. My role was to improve the structure and efficiency of IT systems in organisations I was contracted for.

At the Ritz Hotel, I was responsible for managing sales telephonically and email communication with clients on their reservations to ensure that they had a memorable experience. I was also responsible for ordering amenities from suppliers, in taking payments for sales of the hotel and resolving guest queries and complaints.

I was responsible for increasing revenue for the food and beverage sales by developing specific marketing strategies and implementing them into the hotel packages. Dealing with telephonic customers and drive them through e-commerce avenues and secure large bookings and events for the restaurants and afternoon tea room using QuadraNet, Micros and Opera systems.

I was a bar attendant that served customers food and beverages in a restaurant and bar environment. A few duties where: Taking table orders, making and delivering them to guests. To ensure that current stock levels are maintained, knowledge of spirits, beverages and wines, cashing up and correcting imbalances, innovating new cocktails for the menu and going beyond the expectations of guests

Management: Modules of the Master’s degree: Strategic Financial Management Revenue Management Marketing across Cultures Managing people across Cultures Corporate Risk Governance Mentoring & Leadership Development Contemporary Issues