Mohammed Saqib Khan

Managed client coordination across a cross-border CX programme spanning the US and Canada, engaging directly with hotel brand stakeholders and liaising with a Senior Manager in the US, Managing Director in India, and 30 field auditors to plan and deliver daily targets across a 16-person distributed team. Delivered 100+ customer-facing audit reports monthly using TrueView; conducted regional market analysis comparing brand standard scores across 4 US regions to inform leadership decisions, and analysed 80-p

Produced client collateral, supported website/UX audits, and helped structure onboarding playbooks for new clients.

Delivered client-facing consistency reports and GM analysis decks for a US hotel chain; supported internal process documentation and training materials to maintain delivery standards.

Supported a financial advisory group dedicated to market-based solutions for environmental problems, including sustainable forestry; contributed to MS Access database development covering 40 legal entities across 5 jurisdictions, interpreting constituent documents and feeding structured trading records into the system.

Currently pursuing a Master's in Entrepreneurship, focusing on topics such as Internationalisation Strategies, Business Psychology, Intercultural Management, and Project & Change Management.