Nagaraja Mahagaon

• Support implementation and enhancement initiatives for Kinaxis Maestro across Supply Chain Planning functions. • Configure and maintain workbooks, worksheets, dashboards, alerts, and automation workflows. • Collaborate with business stakeholders to gather requirements and translate them into planning solutions. • Manage Kinaxis-SAP integration activities and perform planning data validation and reconciliation. • Participate in SIT, UAT, deployment, and post-production support activities.

Provided Level 2/Level 3 application support for Kinaxis Rapid Response (Maestro) and resolved production issues within SLA timelines • Supported global Demand Planning, Supply Planning, Inventory Planning, and S&OP processes. • Performed planning data validation, system health checks, and reconciliation activities. • Supported workbook, worksheets, dashboard, and reporting enhancements. • Worked closely with business users, planners, IT teams, and global stakeholders to resolve functional and data issues

 Order Management & Fulfillment: Processed and amended customer orders via Live Chat, ensuring real-time updates and accuracy.  Returns & Refunds (RMA Processing): Investigated and resolved Return Merchandise Authorization (RMA) requests, coordinating replacements and issuing credit notes.  Proforma Invoices & Quotations.  Inventory & Backorder Management.  Logistics & Shipment Coordination.  Customer Relationship Management.

Business Management

Diploma in Mechanical Engineering