Nicky Held

Troubleshooting of new internal applications for our help desk. Trained multiple new contractors and employees. SME (Subject Matter Expert) for Pepsi Handheld. Created multiple solutions in our database to help co-workers and new hires. 90% customers issue resolution or higher per day. Data entry of customer information and order processing into Peregrine. Phone and E-mail communication with customers.

Increased number of customers issue resolved per day. Data entry of customer information and order processing into Ecometry. Phone and E-mail communication with customers. Completed daily logs in excel of calls and solutions. Asked to help out on more then one contract.

Phone communication with customers. Insurance verification with data entry into Nenterpise. MS Word for insurance benefits storage and forms.

MS Word and Excel usage to create mail merges, address labels, and letters to customers and vendors. Data entry of customer information and order processing into Filemaker. Phone and E-mail communication with customers. Returns, exchanges, and order processing. Website Maintenance for our Amazon Account. Filing and shipping.