Niklas Hildermann

Managing IT operations and SaaS systems for growing companies using Factorial IT. Key responsibilities: • Centralizing device and endpoint management • Automating SaaS access and lifecycle processes • Supporting IT teams in onboarding/offboarding and compliance tasks • Improving visibility and control across all IT systems Focused on making IT operations seamless, efficient, and scalable for growing teams.

As an Account Executive at SiteMinder, I'm dedicated to empowering hotels to maximize their potential through our industry-leading platform. My role is centered on building strategic partnerships, understanding the unique needs of hoteliers, and demonstrating how SiteMinder's comprehensive solutions drive revenue growth and enhance the guest journey. I'm passionate about helping hospitality businesses thrive in a dynamic market.

As a BDR at ReviewPro, I'm at the forefront of helping hotels enhance their guest experiences through cutting-edge reputation management solutions. My role is all about connecting with hospitality professionals, understanding their challenges, and showing them how our tools can drive real impact.

During my time at Ingram Micro, I specialized in Break/Fix Support, ensuring that technical issues were resolved quickly and efficiently to minimize downtime for our clients. My role involved troubleshooting, diagnosing, and repairing hardware and software issues across a wide range of products, providing timely solutions that kept businesses running smoothly.

Project: Expedia Relocation As a Call Center Agent for Expedia's Relocation Support team, I was responsible for delivering exceptional customer service during critical moments of travel disruptions. My primary focus was to assist travelers with relocation needs, such as finding alternative accommodations and coordinating new bookings when their original plans were impacted.