Nikola Nikodijevic

German-speaking customer care role focused on retention, sales and customer relationship management. Currently working remotely from Belgrade, Serbia, handling inbound and outbound customer communication, customer retention, contract-related inquiries and CRM documentation.

Provided remote omnichannel customer support across phone, email and chat. Worked remotely from Belgrade, Serbia, handling customer inquiries, service requests, complaints and follow-ups with a focus on service quality and customer satisfaction.

Provided professional front desk service for national and international hotel guests. Handled check-in, check-out, reservations, guest requests and complaints in a service-oriented manner.

Handled administrative processes, customer-related documentation and back office tasks. Supported written customer communication, data maintenance and quality assurance processes with a strong focus on accuracy, reliability and structured case handling.