Nikolaos Manolas

Managed the e-shop platform, overseeing the order flow for 1,000+ daily shipments, ensuring timely delivery and 98% order accuracy rate, while coordinating stock management, reducing errors by 15% and improving availability by 25%. Led a team of 12, focusing on performance improvements and training, increasing productivity by 20%. Analyzed customer purchasing behavior and adjusted stock levels to meet demand efficiently.

Conducted internal audits on quality and security, improving operational processes by 15%. Managed shifts and supervised a team of 20, ensuring on-time order fulfillment and adherence to quality standards. Developed and implemented training programs, resulting in higher staff engagement and retention.

Provided IT troubleshooting, hardware/software installation, and network support services to small businesses and individuals. Resolved a wide range of technical issues, maintaining clients’ IT infrastructure in diverse environments. Ensured high client satisfaction through responsive customer support and commitment to service excellence. Managed IT projects, including system upgrades, custom setups, and network configurations, optimizing client operations.

Led the development and launch of 60+ Samsung mobile phone models, collaborating with international R&D teams. Increased Greek market share from 4% to 12% through successful product launches and marketing strategies. Reduced product fault rate from 7% to 1.5% over the years by coordinating with headquarters and R&D teams to enhance testing methods, streamline communication between engineering teams, and improve reporting practices, significantly boosting customer satisfaction.

Delivered IT support services encompassing troubleshooting, hardware and software installations, and network assistance for small businesses and individual clients. Handled a variety of technical challenges, ensuring the smooth operation of clients’ IT systems across different environments. Achieved strong customer satisfaction by providing prompt and reliable technical support, with a focus on delivering high-quality service.

Installed, maintained, and repaired OKI laser, dot matrix printers and fax machines for a wide range of business clients, ensuring minimal downtime and optimal equipment performance. Conducted troubleshooting and diagnostics to quickly resolve hardware and software issues related to OKI peripherals. Collaborated with technical teams to proofread and localize user guides for the Greek market, ensuring clarity and accuracy for end-users.