Oliver Mende

Als Senior Sales Manager Pharma bei diva-e in Berlin gestalte ich die digitale Transformation in der Pharmaindustrie, indem ich Kunden mit innovativen IT-Lösungen verbinde. Durch den Aufbau mit führenden Technologieanbietern generiere ich einen messbaren Mehrwert für meine Kunden. Dabei liegt ein besonderer Fokus auf der Entwicklung und Umsetzung der Go-to-Market-Strategie für den Pharmasektor mit Schwerpunkt auf Salesforce, insbesondere der Life Sciences Cloud, Experience Cloud und HCP Engagement Lösungen.

• Led a team of 20 professionals to drive innovation and implement user-centric digital solutions in biologics research. - Oversaw a multi-million euro budget, ensuring efficient resource allocation to achieve strategic goals. - Provided strategic consulting to cross-functional stakeholders, enabling informed decision-making on digital transformation initiatives. - Spearheaded the integration of advanced data management platforms, enhancing research productivity and compliance with FAIR principles.

• Executed digital initiatives (GxP complaint) in Medical Affairs and Pharmacovigilance, reducing operational costs by 10% through system optimization and effective license management. • Evaluated and integrated AI solutions, including Microsoft Copilot, to streamline workflows and improve project outcomes. • Developed compliance frameworks for AI EU Act readiness, mitigating regulatory risks.

• Led a team to improve user satisfaction by embedding UX principles into product development. • Transitioned organizational focus from project-based to product-centric methodologies, streamlining operations and aligning with business priorities. • Offered expert consulting on adopting agile methodologies, significantly accelerating the delivery of digital services. • Partnered with leadership to refine digital strategies, ensuring alignment with evolving user needs and business objectives.

• Senior Project Manager: Led multiple technology and process improvement projects in Pharmacovigilance, resulting in enhanced system performance and increased operational efficiency. • Implemented Document Management System: Enhanced compliance and reduced legal request time by 40% • Program Lead – Process Automation Initiative: Identified and coached innovation projects, including launching a Citizen Development Program that reduced implementation time by up to 60%.

Project manager for global and complex IT related projects. Responsible from the preparation of the project to the end of the project with the full responsibility against the senior management. Responsible from the customer site for the operation of the IT systems in my area, cost controlling and negotiation of service level agreements with the external and internal providers and prioritization of projects in my area

Project and Contract Management