Oscar Sanz calvo

The company focuses on B2C and B2B services Delivery & Team Management: Coordinate deliveries from store to client, supervising staff and resolving issues such as incorrect addresses or special delivery requirements. Decision-Making & Support: Guide the delivery team in unexpected situations, taking final responsibility for critical decisions. Data Analysis: Work with tools such as Qlik, Metabase, and Google Sheets to track, analyze, and optimize operational and business performance.

Customer Support: Managed client inquiries and feedback via Freshdesk and Zendesk, covering channels such as Amazon, eBay, Instagram, as well as feedback websites Trustpilot and Yotpo. Order & Warehouse Management: Used Back Office and NetSuite to track and manage warehouse operations, process refunds and returns efficiently. E-commerce Support: Worked with Shopify to create discounts, process refunds, and manage customer orders, ensuring prompt resolution of any issues.

Customer Experience Management: Welcomed clients, managed appointments and bookings, monitored waiting times, and ensured smooth execution of daily schedules. Issue Resolution & Support: Handled customer complaints and provided support to the store management team. Sales & Performance: Assisted in achieving store targets by maximizing customer engagement and promoting brand offerings. Brand Knowledge & Client Relationships

supporting both customer and store operations Inventory & Stock Management: Ensured all inventory and stock systems were accurately maintained and up to date. Customer Engagement: Provided face-to-face support to clients, ensuring an exceptional in-store experience. Store Management: Assisted in managing the store, including preparing weekly reports and monitoring daily targets. Staff Training & Development: Supported staff in product knowledge, customer service, and development of management skills.