Peter Maslarov

Employee, Helping Partners reach their cash goals, eCollect

Hartheim am Rhein, Germany

Timeline

Professional experience for Peter Maslarov

  • Current , since Jul 2018

    Helping Partners reach their cash goals

    eCollect

    Helping Partners reach their cash goals

  • 3 years and 4 months, Mar 2015 - Jun 2018

    Team Leader OtB Germany

    Unify GmbH & Co. KG

    • Managing and leading a team of 11 Business Analysts in order to secure a low attrition rate • Managing the skill set and work delivery amongst team members • Ensuring that work is fairly distributed • Ensuring to meet and exceed service level standards set within the SLA's and KPI's • Succession planning for the team • Recruiting and developing team members and successfully inducting them into the organization • Ensuring to be always aligned with the constant demands of the business

  • 2 years and 5 months, Nov 2012 - Mar 2015

    Advertising Account Manager

    Microsoft

    Manage the day-to-day running of key accounts communicating regularly with the Account Executive and customer to gain up-to date account information and expectations. Monitor campaign delivery and report progress against client goals Conduct campaign optimization to best reach customer satisfaction. Build solid relationships with the customer and the Account Executive’s and act as point person for customer issues and concerns. Work with clients to understand their customer satisfaction drivers.

  • 2012 - 2012

    Google Adwords Account Manager

    Teletech

    Consulting with clients to provide the best solution for their business goals Building customer relationships and managing accounts while increasing program revenue Developing accounts and growing strategic relationships Using existing client data to provide custom recommendations tailored to client goals

  • 2010 - 2012

    Merchant Service Executive

    Skrill

    - Generate new e-commerce merchants out of requests received via corporate website, e-mails and phone - Provide online support to corporate and individual customers - Track and improve the merchants performance through regular monitoring, technical assistance and communication between the departments - Support merchants to integrate the Moneybookers payment products - Manage daily ticket documentation, issues and reports - Provide coaching to the new colleagues - Participation in team meetings & train

  • 2009 - 2010

    Technical Support with German/English

    HP Bulgaria

Educational background for Peter Maslarov

  • , since Nov 2011

    Business Administration

    Swiss Management Centre

Languages

  • English

    Fluent

  • German

    First language

  • French

    Intermediate

  • Italian

    Basic

  • Russian

    Basic

  • Bulgarian

    -

  • Swiss German

    -

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