Peter Waldmann

- Coordination Service and Support of a central IAM Service (Sailpoint IIQ 7.2) according to ITIL - Professional and personnel management of the IAM DevOps nearshore team - Business analysis and optimization of IAM Service Operation processes - Introduction and Coordination IAM Service Operation as a Full Managed Service - Coordinating IAM Incident, Problem and Change Management - Continual Service Improvement of the custom IAM Solution and processes Customer: MAN Truck & Bus AG, Munich

- Service Transition and Introduction IAM Managed Services - Consulting and operation of central IAM infrastructure and global IAM processes - Coordination and Tracking IAM Incident and Problem Management - Coordination IAM Service Management Processes according to ITIL - Continual Service Improvement of the customer-specific solution and processes

- Introduction and operation of central IAM infrastructure and global IAM processes - Integration of central business applications and interfaces - Coordination and Tracking IAM Incident and Problem Management - Planning and coordination of IAM Change and Release Management - Coordination of IAM 3rd Level Support and escalation - Continual Service Improvement of the customer-specific solution and processes Continental AG, Frankfurt (220.000 User)

Analysis and Optimization of IT Infrastructure Operations Processes (SOPs) - Incident and Problem Management Processes - Security and Compliance Processes Mobility Infrastructure Services Novartis Pharma AG, Basel (30.000 iPads)

- Professional and personal lead of the Server Engineering Team - Service Design central IT Architectures and Technologies - Service Design central LDAP Directory and Identity Management Services - Service Design and standardization Server Operating Systems - Proof of Concept and Documentation of these new IT Services - Manage and coordinate Service and Know-how Transition to Service Operation - Manage and coordinate internal and external 3rd Level Support - Continuous Service Improvement