Phil Smith

Reporting to the Chief Planning & Integration Officer: • Led a programme to separate the former Easynet Germany from the new group, and move operations to Amsterdam • Led a review of the existing IT/IS environment including structure, staff, performance management, systems and procedures • Led a business transformation programme focusing on improved systems performance through the integration and rollout of a new core OSS/BSS system suite

Reporting to the CEO • Replaced the CIO to lead Group IT/IS with end to end responsibility for the OSS/BSS systems • Accountable for £2.8m Capex and £1.5m Opex budgets • Managed Business Analysis/Intelligence, Project Management and Process Management • Reviewed and improved structure, procedures, staff, KPI’s and systems performance • Proactively managed continuous improvement projects and IS/IT initiatives

Reporting to the COO • Responsible for driving the end to end business transformation of existing operations through process redesign, organisational restructure and improvement initiatives across Service Delivery, Service Assurance, Project and Service Management globally • Led the tactical effectiveness of global operational teams performance through improved monitoring, KPI’s and compliance

Reporting to the COO • Responsible for delivering MPLS VPN and internet based network security, VC, private cloud based hosting and CoLo solutions • Managed Delivery Co-ordination, Order Management, Customer Project Management and Technical Provisioning teams • Monitored and improved network structure, procedures and systems performance to support operational functions and teams

Reporting to the Global Ops Director • Responsible for Tech Prov teams globally to deliver network infrastructure and solutions to customers • Managed the effective delivery, maintenance and performance of MPLS VPN, Internet based network security and VC solutions • Monitored configuration/network data to ensure consistency and compliance • Provided consultant level technical support and expertise for high profile escalations

• Headhunted to lead the redesign, configuration and implementation of MPLS VPN including the review and improvement of “as is”, determining technical specifications, and overseeing the configuration, testing, performance management and user training • Asked to lead the design and management of the Internet based network solution portfolio and provide • Provided 3rd line technical support and expertise to operational teams to support business objectives

English Lang/Lit and Physical Education