Reinhards Nilss Heinemanis

My responsibilities were as Scrum Master & PM the complete lifecycle of Workday implementation project impacting more than 40 countries. Being involved in the different areas for the overall E2E testing, defining approach, solution, reporting, and issue tracking. Work with local Payroll POC’s and CIO lead for all the regions.

I worked on knowledge transfer, harmonization of services and the delivery of the support for the business. Also during this transformation phase different support units where changed, re-arranged, and coordinated in different countries around the globe. Administer and keep control of the IT budget, as well the agreements with vendors and 3rd party suppliers. Communicate projects status to the GD Manager in India; IT Director based in Argentina, and the Associate Director based in US.

Worked as an IT Infrastructure manager coordinating and responsible for all the IT infrastructure and internal client services for Argentina, Chile, and Peru. Slashed administration costs by 15% by negotiating pricing and fees with ISP service providers. Kept tracking of the local implementations & projects according to the global schedule. Project progress communication with C-level management in LATAM and IT directors in US and Canada.

Responsible for providing 2nd and 3rd-level IT infrastructure support, including email servers, CRMs, file/print, and backup solutions. Responsible for deploying and migrating the Windows platform for several business units. + Reported to the OSS Team Manager based in the US and the regional manager in Venezuela.

Maintain IT infrastructure (servers, networking equipment, and computing hardware). Manage different office expansion projects with vendors and service providers (Chile, Peru, Bolivia). Daily reports and monitor technology issues in Latin America (Argentina, Chile, Peru, Bolivia). Report to Service Desk based in Dallas, TX, and OSS Manager based in Argentina, Buenos Aires.

Support the back office and money desk business units. Integration of software solutions. Harmonization of the IT infrastructure platform.Money desk applications support as well local in-house applications implementations. Coordination and implementation of software solutions (Microsoft SMS, Legato Networkers, CA Unicenter, HP Omniview, among others).Report to Latin America Manager based in New York, NY.

Help Desk Leader. Management of the IT platform, support IT team delivering solutions for the financial and money desk business units. Implement and develop cross-platform solutions. Administer backups, network accounts, AD accounts, and software distribution platform.