Richard Adams

Ark-H Handling uses industry leading systems & facilities to provide handling & fulfillment solutions. My role as a Client Services Executive was to meet and exceed the 'Service Level Agreements' for my client portfolio and to support the department in all other tasks. To build business relationships with my client portfolio (including marketing agencies and telecommunications companies) and to ensure campaigns and projects run smoothly.

My role was to answer inbound customer calls, as the first point of contact, to assess the customer's situation and schedule a technician to resolve the issue. In this role I dedicated myself to helping the customers in distress by ensuring they had the best solutions available. My role also included following processes for each car insurance underwriter and reading legal scripts to customers.

My role was to assist the Managing Director in the creation of , the Lincolnshire Marketing Expo, to boost growth in the region and raise the company's profile. The large scale event comprised of: a tradeshow, a networking area, seminars & workshops. I was involved in all areas of project management and shadowed the director.

Entrepreneurial Marketing, The Advertising Process, Consumer Behaviour, Managing Public Relations