Richard Pheeney

As the Senior Datacenter Technology Leader for AWS's European Sovereign Cloud initiative, I am responsible for establishing and operating the datacenters for AWS's first European Sovereign Cloud region in Germany. My role encompasses the end-to-end development, implementation, and management of secure datacenter infrastructure that strictly adheres to European data sovereignty requirements. I oversee the creation and execution of comprehensive security and operational strategies, lead high-performing techni

As a senior network engineering leader at AWS, this role encompasses the end-to-end responsibility for network deployment and design across new data centers and regions. Leading a large engineering team, the position focuses on implementing robust network architectures while driving business improvement through strategic network automation initiatives at scale. The role requires expertise in enterprise-level network design, cloud infrastructure, and strong leadership capabilities to successfully expand AWS'

• Responsible for the delivery of customer Managed Networks and Network Security services. • Responsible for the operation of end-to-end IP networks supporting Mobile, NBN and business customers. • Out- tasking and building capability with onshore and off shore service delivery partners to provide operational and support services. • Leadership or a large technical support team. • Leading Business improvement and automation initiatives. • Managing vendors providing technical services to the business.

Responsible for the activation of fibre to the home services for NBNCo’s retail customers. This includes on the day service activation performance, forecasting and resource planning to meet customer service activation demand during the network role out. Working with service delivery partners to resolve issues that impact the successful activation of a services for and NBN customers. Working with retail service providers to resolve technical, product, process and performance issues. Providing sponsorship a

Accountable for the Level 3 operations and support of the Hosted services and cloud computing services offered by Telstra. I am also accountable for the IT and Network infrastructure that supports these services.

At Optus I was accountable for the operations and maintenance of the Optus network infrastructure. This included the surveillance, service restoration and problem management for the core and mobile networks, retail and business services. As the leader of the Network Management team my role was to set a clear vision and aligned goals for the Management Centre to enable Optus to a leader in customer experience in Australia. I was responsible for coaching and developing future leaders in the Service Assuranc

In this role I was responsible for the service activation of business and wholesale services and network construction. More specifically leading a large team of 200, accountable for installation of business services at customer sites, optical fibre access network builds and deployment of network devices.

In this role I was responsible for assisting the General Manager in analysing data, processes and assisting in formulating strategies to manage and improve the network performance, cost and customer experience for Optus and Optus’ customers.

In this role I was responsible for the operations and performance of the core transmission network for Optical and Radio systems and International cable networks.

I commenced my working life with Telstra as a cadet, apprentice technician. From there I progressed in the organisation through a variety of roles. Below are some highlights from the decade I spent with Tesltra. Roles  Technician at North Sydney Exchange  Senior Technician at North Sydney Exchange, transmission and data etwork  Front-line Manager, Chatswood Region (lower North Shore)  Front-line Manager, Sydney Central Business District, transmission and data network