Rogier van Zanten

Als Cluster General Manager verantwortlich für Melia Luxembourg, INNSiDE Luxembourg (opening 2021) und das INNSiDE Aachen. Gesamt 448 Zimmer und mehr als 200 Mitarbeiter.

Strengthening Melia Brand in LUX, driving RGI on a competitive Market whilst increasing Guest - & Team Member satisfaction, enhancing Owners return. Developing new business opportunities, creating sustainable and profit driven growth. Becoming the Market Leader in Quality & Service Experience, attracting the Best in class developing future leaders. Fully responsible for the Development, Opening and managing of the new INNSIDE by Melia Luxembourg Brand - a First on the Market and within the BeNeLux.

Outperformed Forecast and Budget for 2 consecutive years Driving exceptional Market Share in both RGI as well as Banqueting through a focused strategy approach Creation, implementation and execution of F&B Concepts Successful implementation of OEX and 4DX efficiency programs Holding monthly performance meetings, controlling costs and creating revenue opportunities Weekly and Monthly Commercial Strategy meetings (short term and long term) Monthly TM engagement and performance update meetings

817 keys hotel, 8 meeting rooms incl a ballroom, 10 F&B Outlets, separate shopping center with 221 units Key EBITDA contributor for the Region Responsible for 846 Team members & 13 direct reporting DH’s Successfully executed the 1st phase of the Masterplan, adding 68 rooms (incl 5 Suites & 1 presidential Suite) multi-level Executive Lounge and a new F&B Outlet to the portfolio Outperformed Budget and Forecast for 2 consecutive years whilst doubling Owners Returns Managing the daily hotel operations

Pilot hotel for 4DX Overseeing all operational departments responsible for 200 TM and 6 DH’s Creation, implementation and execution of operational strategies to achieve Hotel Budget Developed and launched 2 new F&B Concepts (Illy Coffee- and retail shop & Piazza concept terrace) to enhance the Hotel’s short & long term performance in the market. Refurbishment of Presidential Suite and creation of a new Executive Lounge enhancing Overall Guest Satisfaction and increasing our competitiveness

verantwortlich fuer alle operative Abteilungen / Stellvertretung des GM s

Hotel verantwortlich