Rory Faughnan

• Onboarding of customer facing Enterprise & Key Account employees, worldwide. • Creating & maintaining sales onboarding program. • Training of products and internal tools. • Creation of E-learning content. • Employee development.

• Responsible for technical direction, strategy and customer consulting engagements. • Testing and implementation of new IoT platform for customer IoT solutions. • Developed new/existing channel OEM/VAR partners for IoT HW & SW solutions.

Held responsibility of identifying, managing and maintaining international key accounts in the EMEA region to position TeamViewer’s product and service portfolio. Determined the requirements of enterprises & delivered a firstclass customer experience throughout the sales process and the implementation of the required solution. Negotiated contracts and agreements. Actively worked together with Channel Partners on identifying new opportunities and creating market specific strategies. Planned campagin & events

• Selling Integrated Solutions, Enterprise/Managed Print Solutions (MPS), Document Management (DM), Business Process Automation (BPM), Enterprise Content Management (ECM) involving data capture and processing of information. • Specialties: Strategic selling and account management, presentations, solution sales, business development, solution design, deployment management, managing / hosting client events.

Developed and lead responses to clients around technology solutions Creating customer success by adding value though ICT based solutions Support of the Sales Team within the Government and Enterprise Business portfolio Leadership of virtual teams to deliver the best customer experiences Development of account plans and strategies for growing and maintaining customer satisfaction

• Managing all of the key elements of sales, service and business success • Managing a mentoring a team that delivers results • Building and sustaining pivotal client relationships • Understanding client requirements and providing effective solutions • Achieving store targets, sales budgets and maximizing profit margins • Identifying and consolidating opportunities for business growth

• Strategic selling and account management of Enterprise and Corporate clients to develop Telecom solutions. • Understanding client requirements. Liaising with internal and external shareholders. Managed competing customer and TEM/OEM demands • Supporting and influencing complex RFI, RFP, RFQ processes