SHAFEEN PANJWANI
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von SHAFEEN PANJWANI
- Bis heute 8 Monate, seit März 2025
Program Manager (North America)
DataNimbus Pvt. Ltd
• Governed a $1.5M delivery portfolio, introducing kickoff standards, milestone tracking, and cadence-based communication to improve predictability. • Delivered ~20% QoQ revenue growth by aligning with Sales on renewals and expansion; maintained executive-level account plans. • Owned scope→staffing→billing; ran weekly allocation reviews to optimize bench ratios and utilization. • Implemented a structured escalation framework with SLAs/OLAs to reduce resolution times and improve stakeholder visibility.
- 10 Monate, Juni 2024 - März 2025
Customer Success Manager
DataNimbus Pvt. Ltd.
• Directed day-to-day delivery: milestones, staffing, scope control, stakeholder communications. • Built and analyzed transaction-level KPIs to guide pricing and renewal decisions. • Launched escrow automation at a major bank (≈ $45K implementation revenue). • Grew a payments client’s quarterly services revenue from $66K to $88.5K through focused delivery and upsell.
- 1 Jahr und 2 Monate, Mai 2023 - Juni 2024
Customer Support Manager
DataNimbus Pvt. Ltd
• Set up ITIL-aligned support: SLA tracking, CSAT, workflows, and knowledge articles. • Led enablement (on-site/virtual) for consistent helpdesk adoption; built the CSAT model from scratch.
- 8 Monate, Okt. 2022 - Mai 2023
SAP Ariba Operational Procurement – Team Lead
SAP
• Acted as the single point of contact between Engineering and Support, addressing complex queries for the team and ensuring smooth communication across departments. • Prioritized and assigned service requests (SRs), handling Max Attention / CIRS (P1) incidents with urgency and precision. • Drove request deflection by recommending best-practice guidance and configuration fixes; maintained knowledge base and updated product documentation.
- 3 Jahre und 11 Monate, Dez. 2018 - Okt. 2022
SAP Ariba Operational Procurement – Individual Contributor
SAP
• Supported Ariba Invoicing & Contracts: managed integrations, custom fields, workflows/exceptions, performance/stress testing, and payment integrations. • Worked on ERP/PeopleSoft integrations and handled production triage, stabilizing procurement operations and minimizing system downtimes.
- 1 Jahr und 7 Monate, Juni 2017 - Dez. 2018
AMS Support Engagement & Presales Consultant
Infosys Pvt. Ltd.
• Delivered end-to-end AMS for SAP SRM & SAP MM (Purchasing); stabilized master data flows and Ariba admin operations (incl. ITK loads). • Presales: shaped solutions for a complex RFP (beverage major); produced fitment analysis (greenfield/brownfield/hybrid) and resource/budget estimates
- 4 Jahre und 7 Monate, Dez. 2012 - Juni 2017
SRM Lead & SAP PTM Team Member
Wipro Pvt. Ltd.
Ausbildung von SHAFEEN PANJWANI
- 4 Jahre und 8 Monate, März 2008 - Okt. 2012
Mechanical Engineering (Production)
Osmania University
- 4 Jahre und 8 Monate, März 2008 - Okt. 2012
Mechanical Engineering (Production)
Osmania University
Sprachen
Englisch
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