Sahana Hegde

• Critical point of contact for handling external business customers, partners, and internal support teams • Using analytical skills and adaptable communication style to quickly identify problems and solve them • Extensively working on critical reports for the internal stakeholders, for evaluating qualitative analysis of partner and the overall performance • Closely collaborating with Sales and Operations team to develop the final Certifications schedule drawing insights from the Go-No Go meetings

• Working as a Level III consultant, handling all operational activities in APO (Advanced Planning and Optimization) and Customer Service for entire EUR region, Nestlé • Representing Tech Mahindra in Frankfurt, Germany as the operations and service management contact for all Supply chain teams • Perform data management and analytics tasks such as data standardization, querying, data manipulation using Microsoft Excel, KPI Dashboard and Power BI tools on weekly basis