Serg Artemiev

• Communicating with customers, investigating and solving major customers' problems • Exposure to Continuous improvement • Attending to all incidents, setting up War rooms to ensure quicker service restoration • Stakeholder Management, including reporting & escalation • ITIL Process, Incident Management, Problem Management, Change Review, Technical Deployment, Administration &Customisation Support

• Developed and implemented sales plans of sellingservers/engineering systems in the North-West region of Russia • Active search for new customers and potential partners and maintaining relationships with them • Developing proposals, negotiating pricing and contractual agreement • Indentified and developed strategic alignment with third party service providers

• active sales IaaS of data center (Sweden) • determining client needs, overcoming objections, and providing solutions • search for new clients and potential partners, negotiations with customers, preparation of proposals and presentations • regular reports on the market (competitors, potential customers • Representing the company at industry or other networking/promotional events

Marketing and Sales Manager, North-West Region, Russia (budget 17M Euro) • Sought out and built new multi-million sales opportunities within core target market players (selling switching, optics, fixed application solutions) • Provided technical information and price quotes, prepared quality proposals and presentations, conclusion of contracts • Work with Marketing, Pre-Sales, Project Management, Deployment and Support departments to ensure successful customer implementations

Cross Regional Account Manager - Triple Play Solutions • development of IPTV solution in Russia – from ALU and Microsoft Mediaroom • successful implementation IPTV project in Dalsvjaz (Rostelecom), 5M Euro • development/promotion of Triple Play Solutions (IPTV) in companies of Rostelecom, regional alternative operators • deployment of IPTV testing zone • presented and demonstrated products and services to potential customers at trade shows and/or on-site

Marketing and Sales Manager, Rostelecom, South Region (budget 14M Euro) • selling fixed application solutions • provided technical information and price quotes • conducting negotiations, prepare quality proposals and presentations

• development of relationship with the regional telecom operators of Svyazinvest, negotiations with customers • active search of new customers, department sales plan performance control • produced account goals and strategies to deliver the company’s revenue targets

Telecommunications engineer, Automatic Digital Networks and Data Department