Stefan Verbeek

Achievements:  Implemented at several department (healthcare procurement, IT operations, IT architecture, IT DDM) the lean transformation program  Provided many training and workshops on lean and change management  Provided management coaching on how to hold a performance dialog, on coaching a team and on applying change management  Organized customer workshops and boot camps  Realised a 15% operational cost savings and increased customer- and employee satisfaction rates

Achievements at various clients:  Described, modelled and (re) implemented the products and services portfolio  Prepared several tenders for supporting SAP implementations  Developed new proposition for the Dutch mortgage market  Migrated 3 Fault management systems to the standard  Prepared the project plan for Unimills MES and SAP implementations  Designed the governance model for providing offshore SAP support

Achievements: In my role as project management expert:  Enhanced project management skills of project leaders by coaching them  Ensured a uniform project management approach including tooling In my role as Business process expert:  Modelled (design) processes  Implemented a uniform change management approach for the design processes  Implemented CMMi level 2 requirements  Deployed the resource planning process including tooling Acted as operations manager in his absence

Achievements: In my role as quality manager EMEA:  Managing 7 Quality coordinators  Implemented the Baan Quality management system at SSA  Secured continuation of internal, external and business partner auditing  Implemented ISO 9001:2000 worldwide  Initiated the Lean transformation program In my role as project manager  Migrated 3 support websites  Migrated multiple billing application in EMEA region to the new standard  Migrated the call tracking system

Achievements:  Implementation of the vendor rating system  Conducted a feasibility study on automation (robotizing) of the medication issuing system  Modelled the business processes

PRINCE2 - foundation