Steven Taylor

• Conducted web based training for new agents. • Designed a more interactive online training method. • Automated the training platform saving an estimated $ 70,000 annually.

• Designed forecasting models accounting for industry seasonality with a less than 6% error. • Developed new actionable KPIs for all departments. • Used Microsoft Excel to create charts and graphs used to present data that could be easily interpreted. • Used hypothesis testing to validate data and interpretations. • Identified and proposed solutions to the organization’s inefficiencies. • Conducted study on the varying performance of pilot stores versus scaled roll out stores.

• Designed forecasting models accounting for industry seasonality with a less than 6% error. • Developed new actionable KPIs for all departments. • Used Microsoft Excel to create charts and graphs used to present data that could be easily interpreted. • Used hypothesis testing to validate data and interpretations. • Identified and proposed solutions to the organization’s inefficiencies. • Conducted study on the varying performance of pilot stores versus scaled roll out stores.

• Built clients Pre-roll video campaigns to include pricing, management, and reporting. • Sourced and developed leads from first touch through contract. • Increased client base by 50% within the first 90 days.

• Responsible for assuring company products are compliant with foreign and domestic automotive manufacturers’ brand standards. • Liaison between Car-Mercial and compliance agencies such as Ansira, SAF, SDC, and RMP. • Responsible for regulatory database management for each automotive manufacturer. • Managed copywriters to ensure content validity and compliance.

• Member of development team to create software based reporting for clients. • Reviewed and distributed campaign reports on a monthly basis for company clients. • Managed Client Services administrative team.