Subhadarshi Sengupta

Managing the services offered by the Internet Division of Global Enterprise Web Services in Novartis Pharma AG spanning EMEA, APAC and North America geographies Engaged in 3rd party vendor coordination, service improvement initiatives, knowledge management, business development Responsible for SLA adherence of all services offered to end-customers, liaison with Novartis business, reviewing technical proposals in the infrastructure domain, documentation of working procedures and incorporating best practice

Web-Hosting Lead for the Intranet Hosting Group of Enterprise WebServices department in Novartis

Web-Application Migration Consultancy of J2EE applications in Novartis Intranet from lower BEA-versions to WL8.1.5 on Dev, Test and Prod

Leading the Offshore Web-Hosting team and responsible for Coordination with teams in US and Europe geographies, Environment Migration, Monitoring Ticketing Tool, Attending customer and Level-2 & 3 escalated calls, offering quick and correct resolutions to application issues, coordinating and performing Deployment Activities Providing Level-3 24x7 Technical Guidance and Support on BEA-Weblogic and Apache Server Technologies