Subhadarshi Sengupta

Subhadarshi Sengupta

Employee, Service Manager, Novartis Pharma AG

Basel, Switzerland

Timeline

Timeline

Professional experience for Subhadarshi Sengupta

  • Current , since Sep 2010

    Service Manager

    Novartis Pharma AG

    Managing the services offered by the Internet Division of Global Enterprise Web Services in Novartis Pharma AG spanning EMEA, APAC and North America geographies Engaged in 3rd party vendor coordination, service improvement initiatives, knowledge management, business development Responsible for SLA adherence of all services offered to end-customers, liaison with Novartis business, reviewing technical proposals in the infrastructure domain, documentation of working procedures and incorporating best practice

  • 2 years and 5 months, Apr 2008 - Aug 2010

    Project-Lead/Consultant

    Novartis Pharma AG

    Web-Hosting Lead for the Intranet Hosting Group of Enterprise WebServices department in Novartis

  • 10 months, Jun 2007 - Mar 2008

    Consultant

    WIpro Technologies

    Web-Application Migration Consultancy of J2EE applications in Novartis Intranet from lower BEA-versions to WL8.1.5 on Dev, Test and Prod

  • 10 months, Aug 2006 - May 2007

    Technical Lead

    WIpro Technologies

    Leading the Offshore Web-Hosting team and responsible for Coordination with teams in US and Europe geographies, Environment Migration, Monitoring Ticketing Tool, Attending customer and Level-2 & 3 escalated calls, offering quick and correct resolutions to application issues, coordinating and performing Deployment Activities Providing Level-3 24x7 Technical Guidance and Support on BEA-Weblogic and Apache Server Technologies

Educational background for Subhadarshi Sengupta

  • 4 years and 1 month, Jun 1997 - Jun 2001

    Computer Engineering

    Insititute of Engineering and Management(University of Kalyani)

Languages

Languages

  • English

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