Urs Wiesendanger

Responsible for defining and living the major ITIL based service opration processes like Incident-, Access, Problem, Knowledge Management, Continual Service Improvement Proactive Customer Service delivery for all Banking and non Banking Application. Responsible for the groupwide Identity and Access Management

Manage the Coordination of the Swiss Re Global Service Desk with branch offices in New York, Hong Kong, London, Munich and Zurich.

IT Head Swiss Re Iberica - responsibility for the infrastructure and IT management of the Swiss Re office in Madrid. This position includes people management, IT first level support, participation in IT related projects in the non-life division Europe, business contingency management, IT Security, IT Governance, Intranet/Internet for Swiss Re Iberica and external events like the Board of Directors meeting.

IT Head Swiss Re France which means full responsibility for the infrastructure and IT management of the Swiss Re office in Paris. This position includes people management, IT first level support, participation in IT related projects in the non-life division Europe, business contingency management, IT Security, Intranet for Swiss Re France and external events like the Board of Directors meeting in Paris or special E-Business Events.

Maintenance of the whole IT infrastructure in the Swiss Re offices around Europe and Latin America. Including Server and Workstation installation, user training in several Reinsurance applications and the Microsoft Office Package, second level support for the local offices.

Foreign Exchange Sales

Programming in PL1, COBOL and SQL. Project management for new Insurance applications.; Accounting and Controlling Winterthur Insurance, Winterthur Manage the current bank accounts of Winterthur Insurance.