Surya Garg

- Manages Global Service Desk & IT Service Portal (27+ Countries, 30000+ End Users, 11+ Languages) - Acts as an interface between the internal customers, outsourcing suppliers and the BT IS. - Maintains service delivery in accordance to Contractual SLAs/KPIs keeping the service quality levels - Implemented Web Portal improvements while keeping the cost minimal. - Implemented customer satisfaction management program for the 30000 + end users.

Leading a team of quality assurance engineers to support embedded system development activities for Quality implementation with respect to Automotive SPICE framework. - Leading successful implementation of ASPICE Level 1 certification at organization level. - Quality management system definition and implementation in accordance to Automotive SPICE - Management reporting w.r.t. process compliances related to Powertrain software.

Lead several consulting engagements in APAC, Middle East and India for clients in different domains – Retail, Energy & Utilities, Telecom, Manufacturing.  Defining and deploying Quality Management system in line with frameworks and models like CMMI, ITIL - Designing, defining and implementing Quality Management system in line with frameworks like CMMI, ITIL, ASPICE - Implementation of ITSM based on ITIL Frame work in Operations (Multiple Applications and Infrastructure tracks )