Tess Krupinski

I am able to manage a large team over several different departments by ensuring a calm and cohesive working environment that allows team and guest alike to enjoy their time in our restaurant. As the manager on duty I am responsible for the teams timecards, cash at day end, running of end of day paperwork. As the solo manger on duty it falls to me to lead by example, support my team in every department and provide the best care to our guest.

I was chosen to become a customer service trainer to train our new entrance as well as existing crew. I attended a train the trainer course which I completed. I thoroughly enjoyed the teaching aspect of the course as well as the chance to pass knowledge and skills on to others.

Leading a team of Cabin Crew on both long and short-haul routes, I was responsible for ensuring the aircraft departs on time, as well as liaising with both ground staff and Flight Crew. My role also included monitoring performance of both existing and new crew onboard. I lead my team by example, dealing with any conflict and give feedback in a productive and timely manner.

A premium airline that operates worldwide, I worked as part of the onboard team, ensuring we deliver high levels of customer service to passengers in up to four cabins. During any duty I was responsible for the wellbeing of our customers, ensuring a safe and secure environment at all times and sometimes having to provide medical assistance.

Safety is the number one priority at easyJet, and I worked in a team of up to four crew to ensure passengers were looked after onboard. We provided a basic food and drinks service, as well as sales of gifts, fragrances and travel goods.

I lived in the US with a family and looked after thier children. I was responsible for them, taking them to school, preperaring their meals and ensuring their weelbeing.

Ausbildung zur Industriekauffrrau

English, History, Account Management, General Studies, Specific Studies of Industry