Thomas Schmückle

- Leading a regional team of 15 (Senior) Service Managers - Accountable for increasing customer loyalty and customer satisfaction of + 50 regional and international customers through an enhanced service experience journey - Creating an environment to allow my team to be responsible for service level management, contract governance and (legal) risk management - Supporting Sales in bids to position Service Management and our value adding in-life service proposition

- In this 4 years I managed a territory of 12 people, - driving transactional sales and contract & order related activities for our key customers across several industries - to enhance and simplify customer experience - measured through higher Net Promoter scores, lower churn and increased sales.

5 years of serving & managing several key customers, growing revenue and market share across the region, owning the end-to-end sales activities and setting the account strategy.