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Thorsten Dietz

Angestellt, Manager Product Training, PTV GROUP

Karlsruhe, Deutschland

Skills

Customer Support Management
Team leadership
International experience
Salesforce
Salesforce CRM
Jira
Visma ERP
Eye Tracking
Reklamationsmanagement
Community Management
Localization
Support Management
Game Design
Community building
Sports Game
MMO
Online Community.
Product Management Gaming and Software industry
Social Network experience
Software & Game testing experience
Translations Swedish (Scandinavian)-German
English-German
Swedish-English.
Wordpress
Swedish language
Schwedische Sprache
Adobe Photoshop
Gimp
Grafikbearbeitung
Rekrutierung und Auswahl
Team Management
Teambuilding
Team Leader
gehalts
Technical Support
SharePoint
Microsoft Office
Social Media
Facebook
Kundenservice
HTML
Software QA
Hardware-Entwicklung
Internationale Zusammenarbeit
Mitarbeiterführung
Mitarbeiterentwicklung
Internetaffinität
pro-aktiv
Prozessoptimierung
Kundenfokus
Customer Service
Order Management
Bestellabwicklung
Return Materials Authorization (RMA)
Hands-on-Mentalität
hands-on mentality
Operations
Preiskalkulation
Repair Pricing
Customer Service-Leitung
customer focused
Produktentwicklung
Product Development
Scrum
Agile Software Development
Software Testing
User experience
Customer Experience
AAC
Medical Devices
Kommunikationshilfen
Computer Access
Kundenbindung
CRM software
Telekommunikation

Timeline

Professional experience for Thorsten Dietz

  • Current 3 years and 11 months, since Aug 2017

    Manager Product Training

    PTV GROUP

  • 1 year and 9 months, Nov 2015 - Jul 2017

    Customer Service & Tech Support Manager EUROW

    Tobii Dynavox

  • 6 months, May 2015 - Oct 2015

    Technical Support Manager

    Tobii Dynavox

  • 1 year and 1 month, May 2014 - May 2015

    Tech Support Coordinator EUROW

    Tobii Dynavox

  • 4 years and 7 months, Oct 2010 - Apr 2015

    Technical Support Coordinator, Assistive Technology

    Tobii Technology AB

  • 3 years and 2 months, Aug 2007 - Sep 2010

    Global Community & Support Manager, managerzone.com

    Power Challenge AB

  • 2 years and 5 months, Aug 2001 - Dec 2003

    Support Manager

    I2+ Interdach GmbH

  • 5 years and 4 months, Apr 1996 - Jul 2001

    2nd Line Support / Back Office administrations

    UBM InfoKom GmbH

  • 3 years and 6 months, Aug 1992 - Jan 1996

    Kommunikationselektroniker, Telekommunikation

    Deutsche Telekom AG

Languages

  • English

    Fluent

  • German

    First language

  • Swedish

    Fluent

  • French

    Basic

Wants

Interesting projects in the gaming industry
Community Management offers
Support Management Offers
Product Management offers
Team Management

Interests

Sports Games
Football Games
Hockey Games
Handball
Travelling
Languages

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